Basic Technical Support offers essential services that maintain the fundamental operations provided to the customer. In contrast, Professional Technical Support delivers advanced, comprehensive solutions for a wide range of issues, including complex problem-solving, periodic maintenance, security enhancements, and feature customization, particularly for customers subscribed to the annual additional support service.

Basic Technical Support

Template updates during the support period.
Plugin updates during the support period.
Email and text chat support available Monday to Friday (excluding weekends).

Professional Technical Support

Template updates during the support period.
Plugin updates during the support period.
Spam comment removal.
Updates to privacy terms and conditions during the support period.
Support via email, text chat, or voice calls available every day from 8:00 AM to 12:00 AM, with email responses within 24 hours.